Returns Policy

 

Here at Bodypeace we want you to be 100% satisfied with your purchase, so if for any reason you’re not please read on so that we can provide assistance.

If you would like to speak to us call our Customer Service Team +61 2 6685 5616 or email customerservice@bodypeacebamboo.com.

Can I Send Something Back If It's Just Not Quite Right?

No problem! We are happy to offer you an exchange or credit voucher.

Just make sure you don't leave it longer than 21 days from receipt of goods and, of course, returned items will need to be unworn, unwashed and with labels attached.

Did You Purchase In-Store?

If your purchase was from one of our Bodypeace boutiques, you can either
(a) revisit the store and our friendly store staff will assist, or
(b) contact our team at customerservice@bodypeacebamboo.com and we will be happy to assist.

Did You Purchase Online?

Simply email our team at customerservice@bodypeacebamboo.com with your concern and we will be more than happy to assist.

Returning to Bodypeace HQ

Please send to the below address and we suggest using a traceable method to safeguard you against missing parcels: 

Bodypeace Returns
21 Fletcher Street
Byron Bay NSW 2481

Can I Exchange An Item?

Absolutely! Just send us an email at customerservice@bodypeacebamboo.com

Simply include the details of the item you would like to exchange for and you will soon be the happy recipient of your preferred style.

What About Sale Items?

If you've been lucky enough to snap up a bargain during one of our sales, but then realised it wasn't quite right, no problem! We will happily exchange or issue a store credit for these items.

Simply return within 21 days from receipt of goods and, of course, garments will need to be unworn, unwashed and with labels attached.

How Will I Be Refunded?

For online purchases being returned to HQ it's simple! Your refund will be automatically processed to your original payment method (PayPal or Credit Card) on receipt of returned items.

For in-store purchases being returned to HQ you can expect a call from one of our lovely customer service staff once your returning items have been received. They will request credit card details to help us finalise the transaction.

You will be notified by email once any approved refund has been completed.

Eeek! What Should I Do If My Item Is Faulty?

Faulty items are rare, but can happen... so we promise we'll make it up to you!

We pride ourselves on providing the highest quality bamboo clothing and therefore guarantee our garments for 90 days.

If you've purchased an item that you deem to be faulty during this warranty period, please do get in touch with our Customer Service Team email at customerservice@bodypeacebamboo.com or by phone on +61 2 6685 5616 today.

We will replace any faulty stock (subject to stock availability) or issue a full refund.

Who Pays The Postage Fees For Returns?

Well, that depends.

If you are returning a faulty item then it's absolutely on us! Our Customer Service team will provide you with an Australian Post Reply Paid number.

If, however, you are simply returning unwanted items then you will be responsible for any shipping and handling charges. This includes changes due to sizing or colour preferenceWe recommend using a trackable send method as we are unable to process any returns that are not received to our Bodypeace HQ.

Can I Return Underwear?

Australian Consumer Law prevents us from accepting returns of any underwear.

We will replace any faulty underwear stock (subject to stock availability) or issue a full refund.