Returns Policy
At Bodypeace Bamboo we want you to be 100% happy with the clothes you have bought and we understand that sometimes a style does not fit exactly how you would like, or simply you have changed your mind. Buying online just got a lot simpler, as now we have introduced a Free Return Post policy* for any returned garment.
If you have purchased ONLINE via the Website we are happy to offer you a Refund, Exchange or Credit Voucher ( with no expiry to use on a future order). Please just make sure you don't leave it longer than 21 days from receipt of goods and of course, returned items will need to be unworn, unwashed and with labels attached.
Simply package up your return item/s along with the completed Returns Form (included with your original order) or click here to download the Returns Form and address it to this Reply Paid address. No postage fees will be required if sent within Australia. *Note free return Reply Paid is for parcels sent within Australian only. On receiving your return, you wil be notified with either confirmation of your Credit or Refund or contacted re your Exchange.
REPLY PAID 89717
Bodypeace Bamboo
49 Burringbar Street,
Mullumbimby NSW 2482
Any further queries please email our team at customerservice@bodypeacebamboo.com with your concern and we will be more than happy to assist.
If your purchase was from one of our 5 Bodypeace boutiques, we are happy to assit you with your return. Please note our IN Store Returns Policy differs slightly to Online. The In store returns policy is noted at the bottom of your receipt.
(a) For local customers please revisit the store and our friendly store staff will assist, or
(b) Contact our team at customerservice@bodypeaceba
SALE ITEMS
CHANGE OF MIND
We understand buying online can sometimes be tricky, so we are happy to accept returns for Change of Mind.
Unwashed, unworn and unused items with the tags attached may be returned for all styles except underwear.
INCORRECT SIZE OR FIT
If you have received your clothing and it is just not the right fit we are happy to send you a different size or style. Unwashed, unworn and unused items with the tags attached may be returned for all styles except underwear.
QUALITY ISSUE
We will happily accept any faulty items, washed and/or worn.
Faulty items are rare, but can happen... so we promise we'll make it up to you! We pride ourselves on providing the highest quality bamboo clothing and therefore guarantee our garments for 90 days. If you've purchased an item that you deem to be faulty during this warranty period, please do get in touch with our Customer Service Team email at customerservice@bodypeaceba
We will replace any faulty stock (subject to stock availability) or issue a full refund, and any refund return postage costs. Note there is no redelivery fee if the item being returned is faulty, damaged or incorrectly sent.
Refunds will be processed via the original purchase payment method on receipt of returned goods. Eftpos/ Credit Card refunds must be processed against the original card used. Afterpay and Paypal refunds will go back through the original accounts. Bank Deposits will require confirmation of your bank account details. Once your refund has been processed we will email you confirmation.
If you would like to return an item to exchange for a different size, colour or style, simply package up your return with the completed Returns form with the details of the style, size and colour you would prefer. No postage fee is due for returns. Please note there is a Flat Fee of $10 ( Australia Only) for any exchanges for return delivery. Once your Exchange has been processed you will be contacted by the Returns staff.
We are happy to offer a credit for your returned items that can be used at any time, in store or online with no expiry.
On receiving your return we will add the Credit to your account and email you confirmation.
Australian Consumer Law prevents us from accepting returns of any underwear. We will replace any faulty underwear stock (subject to stock availability) or issue a full refund.
