Here at Bodypeace we want you to be 100% satisfied with your purchase, so if for any reason you’re not please read on so that we can provide assistance.
If you would like to contact us please email our Customer Service Team : email@example.com.
Please return the items unworn with the tags on to the below address within 21 days of purchase. Please include a short note explaining how you would like to proceed with the Return. Please include on the note your Order number, Name, Contact details and the exact Style, Colour and Size you would like it exchanged for. Alternatively a Credit can be applied to your account or a full Refund applied your original purchase method. We would suggest using a traceable method to safeguard you against missing parcels.
On Receiving the returned items, we will contact you to advise of the refund or credit or postage of the exchanged item.
Simply email our team at firstname.lastname@example.org with your concern and we will be more than happy to assist.
We have 4 boutique stores, so if the Lismore store does not have what you are after we can certainly call around to try and source for you.
Please note there will be a redelivery fee of $10 that can be paid over the phone to the store arranging the exchange, please include a contact no so the store can arrange payment for the return postage fee. Please note the return of a Faulty Item or a Incorrect style sent, there is no redelivery fee.
For online purchases being returned to HQ it's simple! Your refund will be automatically processed to your original payment method (PayPal or Credit Card) on receipt of returned items.
You will be notified by email once any approved refund has been completed.
Well, that depends.
If you are returning a faulty item then it's absolutely on us! Our Customer Service team will arrange a refund for freight charges you pay.
If, however, you are simply returning unwanted items then you will be responsible for any shipping and handling charges. This includes changes due to sizing or colour preference. We recommend using a trackable send method as we are unable to process any returns that are not received to our Bodypeace HQ.
Australian Consumer Law prevents us from accepting returns of any underwear.
We will replace any faulty underwear stock (subject to stock availability) or issue a full refund.