RETURNS POLICY
 

 EASY & FREE RETURNS - ONLINE

At Bodypeace Bamboo we want you to be 100% happy with the clothes you have bought and we understand that sometimes
a style does not fit exactly how you would like, or simply you have changed your mind. 

If you have purchased ONLINE via the Website we are happy to offer you a Refund, Exchange or Credit Voucher ( with no
expiry to use on a future order), on any full priced items.
* Please note there is no Returns or Exchanges offered for Sale Items. All Sale Stock sales are Final. Promotional Flash Sales are exceptions. 

Please just make sure you don't leave it longer than 30 days from receipt of goods and of course, returned items will need to
be unworn, unwashed and with labels attached. (unless the garment is faulty then we will happily accept the return) 

Simply package up your return item/s along with the completed Returns Form download RETURNS FORM and post to ;

BODYPEACE BAMBOO CLOTHING
att : RETURNS 

unit 2 / 4 Ti-Tree Place 
Byron Industrial Estate
NSW 2481

On receiving your return, you will be notified with either confirmation of your Credit/ Refund or contacted re your Exchange. 
Please note there is a $10 re-delivery fee for exchanges.

Any further queries please email our team at customerservice@bodypeacebamboo.com with your concern and we will be more than happy to assist.

Download the RETURNS FORM here

RETURNS - IN STORE

If your purchase was from one of our 4 Bodypeace boutiques, we are happy to assist you with your return. 
Please note our In Store Returns Policy differs slightly to Online Policy. The In store returns policy is noted
at the bottom of your receipt, or CLICK HERE  ( in store Returns Policy) to download a PDF copy. 

There are 2 options for In store Returns

(a) For local customers please revisit the store and our friendly store staff will assist, or
(b) Contact our team at customerservice@bodypeacebamboo.com and we will be happy to assist with the next steps.

RETURN REASON

CHANGE OF MIND

We understand buying online can sometimes be tricky, so we are happy to accept returns for Change of Mind.
Unwashed, unworn and unused items with the tags attached may be returned for all styles except underwear.

INCORRECT SIZE OR FIT

If you have received your clothing and it is just not the right fit we are happy to send you a different size or style.
Unwashed, unworn and unused items with the tags attached may be returned for all styles except underwear.

QUALITY ISSUE

We will happily accept any faulty items, washed and/or worn. Contact our team at 
customerservice@bodypeacebamboo.com and we will provide you with a Reply Paid address.

SALE STOCK


PLEASE NOTE - All Sale Page item sales are final. There are NO returns, Credits or Exchanges offered for these often,
heavily reduced styles so please choose carefully. To help with your purchase, please refer to the sizing and specifications
charts on each
styles product page.  ( Unless the garment is deemed faulty, where we happily exchange or offer a full refund) 

FAULTY, DAMAGED or INCORRECT RETURNS

Faulty items are rare, but can happen... so we promise we'll make it up to you! We pride ourselves on providing the
highest quality bamboo clothing and therefore guarantee our garments for 90 days. If you've purchased an item
that you deem to be faulty during this warranty period, please do get in touch with our
Customer Service Team email at customerservice@bodypeacebamboo.com

We will replace any faulty stock (subject to stock availability) or issue a full refund, and any refund return postage costs. 
Note there is no redelivery fee if the item being returned is faulty, damaged or incorrectly sent.
Contact us and we will provide you with a Reply Paid address.

REFUNDS


Refunds will be processed via the original purchase payment method on receipt of returned goodsEftpos/ Credit Card
refunds must be processed against the original card used. Afterpay and Paypal refunds will go back through the original 
accounts. Bank Deposits will require confirmation of your bank account details. 

 

CREDIT

We are happy to offer a credit for your returned items ( excludes Sale items) that can be used at any time, in store
or online with no expiry. On receiving your return we will add the Credit to your account and email you confirmation.

RETURNING UNDERWEAR / INTIMATES

Australian Consumer Law prevents us from accepting returns of any underwear. We will replace any faulty underwear
stock (subject to stock availability) or issue a full refund.

FREE SHIPPING
on domestic orders over $150
EASY RETURNS
within 60 days
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