Returns Policy

Here at Bodypeace we want you to be 100% satisfied with your purchase, so if for any reason you’re not please read on so that we can provide assistance.

If you would like to contact us please email our Customer Service Team : customerservice@bodypeacebamboo.com.

Can I Send Something Back If It's Just Not Quite Right?
 

No problem! If you have purchased via the Website we are happy to offer you a Refund, Exchange or Credit Voucher ( with no expiry to use on a future order). Please just make sure you don't leave it longer than 21 days from receipt of goods and of course, returned items will need to be unworn, unwashed and with labels attached.

Returning to Bodypeace Bamboo

Please return the items unworn with the tags on to the below address within 21 days of purchase. Please include a short note explaining how you would like to proceed with the Return. Please include on the note your Order number, Name, Contact details and the exact Style, Colour and Size you would like it exchanged for. Alternatively a Credit can be applied to your account or a full Refund applied your original purchase method.  We would suggest using a traceable method to safeguard you against missing parcels. 
On Receiving the returned items, we will contact you to advise of the refund or credit or postage of the exchanged item.

Bodypeace Returns & Exchanges

57 Woodlark Street, Lismore NSW 2480

 

Did You Purchase In-Store?

If your purchase was from one of our Bodypeace boutiques, you can either
(a) revisit the store and our friendly store staff will assist, or
(b) contact our team at customerservice@bodypeacebamboo.com and we will be happy to assist.

Please note our IN Store Returns Policy differs slightly to Online . 

Simply email our team at customerservice@bodypeacebamboo.com with your concern and we will be more than happy to assist.

Can I Exchange An Item?
 


Absolutely! Just send us an email at customerservice@bodypeacebamboo.com

Simply include the details of the item you would like to exchange the returned item/s for and our staff will contact you to arrange the exchange. 

We have 4 boutique stores, so if the Lismore store does not have what you are after we can certainly call around to try and source for you. 

Please note there will be a redelivery fee of $10 that can be paid over the phone to the store arranging the exchange, please include a contact no so the store can arrange payment for the return postage fee. Please note the return of a Faulty Item or a Incorrect style sent, there is no redelivery fee. 

Can I Return Sale Items?
 

If you've been lucky enough to snap up a bargain during one of our sales, but then realised it wasn't quite right, no problem! We will happily exchange or issue a store credit for these items.

Simply return within 21 days from receipt of goods and, of course, garments will need to be unworn, unwashed and with labels attached. See above for the Returns Process. 

How Will I Be Refunded?
 

For online purchases being returned to HQ it's simple! Your refund will be automatically processed to your original payment method (PayPal or Credit Card) on receipt of returned items.

You will be notified by email once any approved refund has been completed.

What Should I Do If My Item Is Faulty?
 

Faulty items are rare, but can happen... so we promise we'll make it up to you!

We pride ourselves on providing the highest quality bamboo clothing and therefore guarantee our garments for 90 days.

If you've purchased an item that you deem to be faulty during this warranty period, please do get in touch with our Customer Service Team email at customerservice@bodypeacebamboo.com

We will replace any faulty stock (subject to stock availability) or issue a full refund, and any refund return postage costs.

Who Pays The Postage Fees For Returns?
 

Well, that depends.

If you are returning a faulty item then it's absolutely on us! Our Customer Service team will arrange a refund for freight charges you pay.

If, however, you are simply returning unwanted items then you will be responsible for any shipping and handling charges. This includes changes due to sizing or colour preference. We recommend using a trackable send method as we are unable to process any returns that are not received to our Bodypeace HQ.

Can I Return Underwear?
 

Australian Consumer Law prevents us from accepting returns of any underwear.

We will replace any faulty underwear stock (subject to stock availability) or issue a full refund.