Returns Policy
At Bodypeace Bamboo we want you to be 100% happy with the clothes you have bought and we understand that sometimes a style does not fit exactly how you would like,
or simply you have changed your mind. Buying online just got a lot simpler, as now we have introduced our Easy Returns Policy for any returned garment.
For any returned SALE item we offer a Credit Voucher only ( with no expiry to use on any future order)
For any returned FULL PRICED item we offer a Full Refund or Credit Voucher, your choice.
For any returned FAULTY item we will offer a full refund, credit or replcement if available.
(Note : We will also reimburse you for any postage fees paid to return the Faulty goods. )
We have just extended the Returns window to 60 days so you do not need to rush to a Post Office.
Please email us and we will forward you the Returns Form to complete and include in with your returned item/s, along with receipt of goods and of course, returned items will need to be unworn, unwashed and with labels attached.
Simply package up your return item/s along with the completed Returns Form CLICK HERE (Online Returns) to download the Returns Form.
Post the return it to this address
On receiving your return, you will be notified with either confirmation of your Credit/ Refund or contacted re your Exchange.
Any further queries please email our team at customerservice@bodypeacebamboo.com with your concern and we will be more than happy to assist.
If your purchase was from one of our 4 Bodypeace boutiques, we are happy to assist you with your return. Please note our In Store Returns Policy differs slightly to Online Policy.
The In store returns policy is noted at the bottom of your receipt, or CLICK HERE ( in store Returns Policy) to download a PDF copy.
(a) For local customers please revisit the store and our friendly store staff will assist, or
(b) Contact our team at customerservice@bodypeaceba
CHANGE OF MIND
We understand buying online can sometimes be tricky, so we are happy to accept returns for Change of Mind.
Unwashed, unworn and unused items with the tags attached may be returned for all styles except underwear.
INCORRECT SIZE OR FIT
If you have received your clothing and it is just not the right fit we are happy to send you a different size or style.
Unwashed, unworn and unused items with the tags attached may be returned for all styles except underwear.
QUALITY ISSUE
We will happily accept any faulty items, washed and/or worn.
Please Note : For any returned SALE item we offer a Credit Voucher only ( with no expiry to use on any future order) unless the garment is faulty then we will happily accept the return. As per stated on our website Sale pages.
Faulty items are rare, but can happen... so we promise we'll make it up to you! We pride ourselves on providing the highest quality bamboo clothing and therefore guarantee our garments for 90 days. If you've purchased an item that you deem to be faulty during this warranty period, please do get in touch with our Customer Service Team email at customerservice@bodypeaceba
We will replace any faulty stock (subject to stock availability) or issue a full refund, and any refund return postage costs. Note there is no redelivery fee if the item being returned is faulty, damaged or incorrectly sent.
Refunds will be processed via the original purchase payment method on receipt of returned goods. Eftpos/ Credit Card refunds must be processed against the original card used. Afterpay and Paypal
refunds will go back through the original accounts. Bank Deposits will require confirmation of your bank account details. Once your refund has been processed we will email you confirmation.
We are happy to offer a credit for your returned items that can be used at any time, in store or online with no expiry.
On receiving your return we will add the Credit to your account and email you confirmation.
Australian Consumer Law prevents us from accepting returns of any underwear. We will replace any faulty underwear stock (subject to stock availability) or issue a full refund.
